Shipping policy

Shipping Policy  

Processing time
Orders are prepared within 1 to 3 business days.

Delivery time
Delivery times are estimates and vary by region.
United States and the Americas: 10 to 15 business days.
Europe: 10 to 18 business days.
Other regions: 15 to 25 business days.
Delays caused by carriers or customs processes are beyond our control.

Shipping cost
Shipping costs are calculated and displayed at checkout.

Order tracking
Once your order has been shipped, you will receive an email with the tracking number.

Damaged packages
If your order arrives damaged, please send photos of the package and the product to liveluu@gmail.com.

Incorrect address
We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.